ApexWatt LLC (hereinafter referred to as “we,” “us,” or “the Company”) values ​​the privacy and protection of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse products, purchase home appliances, or contact our customer service team. By using this website, you acknowledge that you have read this policy. For processing activities that require consent under applicable law, we will obtain your consent accordingly.

  1. Information We Collect

When you use this website, we may collect the following types of information:

Personal Information: Name, email address, phone number, and billing address.

Order Information: Products purchased, order number, order total, transaction history, and order status.

Delivery Information: Shipping address, delivery contact details, logistics tracking information, and delivery/receipt status.

Payment Information: Payment method, transaction status, and payment records. Sensitive payment information, such as credit card details, is typically handled by third-party payment service providers.

Device and Browsing Information: IP address, browser type, device information, access times, pages viewed, and website usage history.

Customer Service Information: Inquiries, feedback, and after-sales requests submitted via email or other customer service channels.

We collect only the information necessary for our business operations, within a lawful and reasonable scope.

  1. How We Use Personal Information

We may use the collected information for the following purposes:

Processing orders, confirming payments, and arranging product delivery.

Sending order confirmations, shipping notifications, and logistics updates.

Providing customer service, including handling returns, refunds, and product quality issues.

Maintaining the proper operation of the website and enhancing your shopping experience.

Identifying and preventing fraud, unauthorized transactions, and security risks.

Complying with applicable legal, tax, accounting, and regulatory obligations.

Sending promotional information and product updates to customers, where permitted by law or with the necessary consent.

  1. Cookies and Similar Technologies

This website may use cookies and similar technologies to store shopping cart contents, remember user preferences, analyze website traffic, and improve website functionality. Third-party analytics or marketing services may also use such technologies, provided they have received appropriate authorization or comply with applicable legal requirements.

You may manage, restrict, or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of your shopping cart, the checkout process, or other features of the website. Where required by applicable law, we will provide mechanisms for you to manage your consent and privacy preferences.

  1. Sharing of Personal Information

We do not sell customers’ personal information. To facilitate our business operations, we may share personal information—to the extent necessary—with the following categories of third parties:

Payment Service Providers: For processing payments, verifying transactions, and preventing fraud.

Logistics and Delivery Partners: Such as UPS, FedEx, and USPS, for the purposes of shipping, delivery, and shipment tracking when these services are utilized.

Website Hosting and Technical Service Providers: For website operations, system maintenance, and data security.

Analytics and Marketing Service Providers: For website analytics and marketing activities, where permitted by and in compliance with applicable law.

Professional Service Providers and Regulatory Authorities: When required by law or necessary to protect our legal rights and interests.

We take reasonable measures to manage how third parties access and use personal information, in accordance with our business needs and applicable law. Third parties may process information they collect directly in accordance with their own privacy policies.

  1. Payment and Transaction Security

This website may use third-party payment services to process order payments. During the payment process, these service providers may collect and process necessary payment information according to their own policies.

While we take reasonable measures to protect order and transaction information, please note that no method of transmission over the internet or electronic storage is entirely secure. Customers should keep their account credentials secure and contact us promptly if they notice any suspicious transactions or unauthorized activity.

  1. Logistics and Delivery Information

To deliver the home appliances you have purchased to your specified address, we may provide the relevant carrier or delivery partner with necessary details, including the recipient’s name, delivery address, contact phone number, order number, and package information.

This information is used for order fulfillment, delivery arrangements, shipment tracking, delivery confirmation, and related after-sales services. We handle such delivery-related information in accordance with this policy and applicable law.

  1. Retention of Personal Information

We retain personal information only for as long as is reasonably necessary to fulfill the purposes described in this policy. The retention period is determined by considering factors such as order fulfillment, customer service, tax and accounting records, legal obligations, security, and dispute resolution. When such information is no longer required and permitted by law, we will take reasonable steps to delete, destroy, or de-identify it.

  1. Information Security Measures

ApexWatt LLC employs reasonable technical, administrative, and organizational measures to mitigate the risk of unauthorized access, disclosure, loss, alteration, or misuse of personal information.

While we strive to protect customer information, no website, network transmission, or electronic storage method can be guaranteed to be absolutely secure. In the event of a personal information security incident that requires notification by law, we will fulfill our notification obligations in accordance with applicable laws.

  1. Privacy Rights for U.S. Consumers

Under applicable U.S. federal and state privacy laws, certain consumers may have the following rights:

To request access to the personal information we hold.

To request the correction of inaccurate personal information.

To request the deletion of personal information, subject to legal requirements.

To request a copy of specific personal information.

To opt out of targeted advertising, or the sale or sharing of personal information, as defined by applicable law.

To withdraw previously given consent or to object to specific personal information processing activities.

To appeal a decision to deny a privacy request, where permitted by applicable law.

To exercise these rights, please contact us using the contact information provided in this policy. We may need to verify your identity, and we will process your request within the timeframe stipulated by applicable law.

We will not engage in discriminatory practices prohibited by applicable law against consumers who exercise their privacy rights.

  1. Children’s Privacy

This website is intended for a general audience and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13, unless permitted or required by applicable law and all relevant conditions have been met.

If we discover that we have collected personal information from a child without appropriate authorization, we will take necessary measures in accordance with applicable law.

  1. Links to Third-Party Websites

This website may contain links to third-party websites or services. We have no control over how these third-party sites collect information or protect privacy. Please review the privacy policies and terms of any third-party websites before visiting them.

  1. Updates to the Privacy Policy

We may revise this Privacy Policy to reflect changes in our business, adjustments to website functionality, or updates to laws and regulations. The updated version will be posted on this website, with the new effective date indicated.

If any changes require separate notification or consent under applicable law, we will take the necessary steps to comply with such legal requirements.

Thank you for choosing ApexWatt LLC. We remain committed to protecting your personal information and providing you with a secure, transparent, and convenient online shopping experience.