ApexWatt LLC is committed to providing customers with high-quality home appliances and a reliable shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with this Refund and Return Policy. Please read the following terms carefully before submitting your request.

  1. Return Period

Customers may submit a return request within 30 days of the date the product is delivered. All return requests are subject to confirmation by ApexWatt LLC and must meet the applicable conditions set forth in this policy.

To ensure your return request is processed promptly, please inspect the product’s appearance, accessories, and basic functionality upon receipt. If you discover that the product is damaged, defective, or does not match your order, please contact us as soon as possible.

  1. Return Conditions

In principle, products eligible for return must meet the following criteria:

The product, along with its accessories, manuals, and any other included items, should be as complete as possible.

The product must be securely packaged to prevent further damage during return transit.

Whenever possible, please use the original packaging and provide your order number or proof of purchase.

The product must comply with applicable laws and the specific return requirements outlined in this policy.

For returns resulting from quality issues, shipping damage, or the delivery of an incorrect item, we will handle the situation based on the specific circumstances and applicable law, ensuring that no unreasonable conditions are imposed that would limit your legal rights.

  1. Return Address

Before returning any item, please contact ApexWatt LLC via our customer service email to obtain return authorization and the specific return address for your order. Please do not return items without prior confirmation, as this may delay or hinder the processing of your return.

235 S MERCER RD APT 7A
BOWLING GREEN, OH 43402

  1. Return Shipping Costs

If a return is necessary due to a defective product, shipping damage, the delivery of an incorrect item, or any other reason for which we are determined to be responsible, we will—based on the specific circumstances and applicable law—cover reasonable return shipping costs or provide appropriate arrangements for the return. If a customer requests a return for personal reasons—such as a change of mind or no longer needing the item—the return shipping costs shall, in principle, be borne by the customer, unless otherwise agreed at the time of checkout or stipulated by applicable law.

Any arrangements regarding return shipping costs will be communicated to the customer where applicable.

  1. Refund Processing

Upon receipt of the returned item and completion of the necessary inspection, we will review the refund request. Approved refunds will generally be issued to the original payment method used by the customer.

Once a refund is approved, we typically initiate the refund process within 5–10 business days. The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your bank, credit card issuer, or payment service provider.

Should there be any delay in the refund process, customers may contact us via our customer service email to inquire about the status.

  1. Damaged, Defective, or Incorrect Items

If the item you receive is damaged during transit, contains a manufacturing defect, is missing parts, or does not match your order, please contact us promptly and provide the following information:

Your order number and the email address used for the purchase.

A detailed description of the issue.

Photographs of the item and its packaging, or other relevant evidence (where applicable).

We will verify the situation and, in accordance with applicable law and the specifics of your order, provide a return, exchange, refund, or other appropriate resolution.

  1. Exceptions to Standard Return Policy

To the extent permitted by applicable law, damage resulting from improper use, unauthorized modification, accidental damage, or failure to follow product instructions may not qualify for standard returns or quality guarantees.

Certain items may be subject to different return requirements due to hygiene, safety, or other specific characteristics; any such restrictions will be disclosed in advance and will comply with applicable law.

Nothing in this section limits any statutory warranties, product quality guarantees, or other consumer rights to which the customer is entitled by law.

  1. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible, ideally before the item has been shipped. Once an order has entered the processing or shipping stage, we may be unable to cancel it in time.

For orders that have already been shipped, customers may request a return in accordance with this policy. For cancelled orders that qualify for a refund, we will process the refund in line with our policies and applicable law. 9. Refund Not Received

If you have not yet received your refund, please first verify that we have initiated the transaction, and contact your bank, credit card issuer, or payment service provider to check the status of the processing.

If you still have not received your refund, please send us an email, including your order number and relevant refund details, so that we may assist you in looking into the matter.

Thank you for choosing ApexWatt LLC. We are committed to providing you with fair, transparent, and convenient after-sales service.