ApexWatt LLC is committed to providing reliable and convenient home appliance delivery services to our customers. This Shipping Policy outlines our procedures regarding order processing, shipping arrangements, delivery timelines, logistics partners, and the handling of delivery-related issues. By placing an order, you acknowledge that you have reviewed and understood the terms set forth in this policy; however, nothing in this policy limits any rights you may have under applicable law.

  1. Delivery Scope

ApexWatt LLC currently provides delivery services primarily within the United States, covering addresses that are serviceable by our carriers. The specific areas eligible for delivery will be indicated by the shipping options available at checkout.

Certain remote locations, P.O. boxes, military addresses, or locations not serviced by our carriers may be subject to delivery restrictions. Should an order be undeliverable, we will make every effort to contact you promptly to discuss alternative delivery addresses or to cancel the order.

  1. Order Processing Time

Under normal circumstances, orders are processed within 1–3 business days following payment confirmation. This processing period excludes weekends, U.S. federal holidays, and other non-business days.

Processing times may be extended during promotional events, periods of high order volume, in the event of inventory shortages, or if additional payment verification is required. We will endeavor to notify you via email in the event of any significant delay.

  1. Transit Time and Estimated Delivery Date

Once an order has been processed and handed over to the carrier, the estimated transit time for standard domestic shipping is typically 3–7 business days. Consequently, the total time from payment confirmation to the estimated delivery date is generally 4–10 business days.

These timeframes are estimates only and do not constitute a guaranteed delivery date. Actual delivery times may vary based on the destination address, weather conditions, holidays, carrier operations, and other factors beyond our control.

If a different estimated delivery time is displayed on the product page or at checkout, the information provided at the time of order confirmation shall take precedence, except where otherwise required by applicable law. 4. Logistics and Delivery Partners

To facilitate order fulfillment and “last-mile” delivery, ApexWatt LLC may engage the following logistics and delivery service providers, depending on factors such as package size, weight, delivery address, and service availability:

United Parcel Service (UPS): Provides parcel shipping, shipment tracking, and related delivery services.

FedEx: Provides parcel shipping, delivery, and shipment tracking services within the United States.

United States Postal Service (USPS): Provides postal and parcel delivery services, subject to their specific service terms and conditions.

The specific carrier for any given order is determined by us based on the circumstances of that order; the inclusion of these companies does not imply that every order will be handled by them. We reserve the right to select other appropriate carriers when reasonably necessary.

To complete delivery, we may share the recipient’s name, shipping address, contact phone number, and package details with the relevant carrier. Such information will be handled in accordance with our website’s Privacy Policy and applicable laws.

  1. Shipping and Delivery Fees

Applicable shipping and delivery fees will be clearly displayed during the checkout process. If the website offers free shipping, the specific terms, eligible regions, and any applicable restrictions will be governed by the promotion details or the information provided at checkout.

We will not impose any undisclosed shipping or delivery fees after an order has been placed, unless such fees were explicitly disclosed at checkout and agreed to by the customer.

Applicable sales taxes and other legally required charges will be handled in compliance with relevant laws and as indicated on the checkout page.

  1. Shipment Tracking

Once an order has been shipped and a valid tracking number becomes available, we will provide the tracking number or relevant tracking instructions to the customer via email or through the order status page.

Customers may check the status of their shipment by visiting the official website of the respective carrier. Please note that there may be delays in the updating of tracking information; the most current delivery status provided by the carrier should be considered the definitive reference.

  1. Shipping Address and Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address, along with necessary contact information, at the time of placing an order.

If a delivery fails due to an incorrect or incomplete address, inaccessibility of the delivery location, or other issues related to the provided shipping information, please contact us promptly so that we may assist in verifying and resolving the matter. If a package is marked as delivered but has not been received, please first check secure delivery locations, porches, front desks, property management offices, or other potential drop-off points, and inquire with the carrier. If the issue remains unresolved, please contact ApexWatt LLC customer service for assistance with an investigation.

The transfer of risk, ownership of goods, and liability in the event of a failed delivery shall be determined in accordance with applicable laws and the terms of your order. This policy does not exclude any liabilities that the seller is required by law to assume.

  1. Delivery Delays

While we strive to meet estimated delivery times, shipping schedules may be affected by adverse weather, natural disasters, traffic disruptions, carrier delays, holidays, or other events beyond our reasonable control.

If your order experiences a significant delay, please contact us via our customer service email. We will assist in checking the shipment status based on the specific circumstances and, where required by applicable law, provide options such as order cancellation or a refund.

  1. Lost Packages, Damaged Goods, or Delivery Errors

If a package is lost in transit, or if the home appliances you receive are damaged during shipping, contain missing items, or are incorrect, please contact us as soon as possible. Please provide your order number, a description of the issue, shipment details, and any necessary photographs.

We will verify your order and delivery records and provide assistance based on the specific situation, applicable laws, and our after-sales policies. In cases where we are legally liable, we will fulfill our obligations as required by applicable law.

  1. Order Cancellations and Address Changes

If you need to cancel an order or change your shipping address, please contact customer service as soon as possible—ideally before the order has been dispatched. Once an order has entered the picking, packing, or shipping process, it may no longer be possible to modify or cancel it.

If an order cannot be cancelled, you may seek further assistance in accordance with the website’s return and refund policy. Any restrictions regarding cancellations, returns, or refunds are subject to applicable law.

Thank you for choosing ApexWatt LLC.